Privacy Policy

1. Overview

This Privacy Policy describes the policies and procedures of Tradelab Technologies Pvt. Ltd. on the collection, use, and disclosure of information when you use our Website, products, or Services, and informs you of your privacy rights and how applicable law protects you. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data We Collect

2.1 Personal Data
While using our Service or submitting enquiries, we may collect personally identifiable information including:

  • Name and designation
  • Business email address
  • Phone number
  • Company name and business address

Any other information voluntarily submitted through contact forms, demo request forms, or service onboarding

2.2 Usage Data
Usage Data is collected automatically and may include your device’s IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and unique device identifiers. When accessing via mobile device, we may also collect information about the device type and operating system.

2.3 Cookies & Tracking Technologies
We use session cookies, persistent cookies, and analytics cookies to operate and improve this website. Session cookies are deleted when you close your browser. Persistent cookies are retained to remember your preferences on return visits. Analytics cookies are used with third-party tools to monitor website usage and improve performance. You may manage cookie preferences through your browser settings.

3. How We Use Your Data

Tradelab uses your Personal Data to:

  • Provide, maintain, and improve our Services and monitor system performance.
  • Manage your account, subscription, and access to platform features.
  • Fulfil contractual obligations including licensing, onboarding, and service delivery.
  • Contact you regarding updates, service communications, demo requests, and security notices.
  • Provide information about new products, services, or events similar to those you have enquired about (you may opt out at any time).
  • Manage and respond to support requests and queries.
  • Conduct internal analytics to identify usage trends and improve user experience.
  • Fulfil legal, regulatory, or compliance obligations as required by applicable law.

4. Sharing Your Data

We may share your Personal Data in the following circumstances:

  • Service Providers: Trusted third-party providers who assist in operating our Service, processing transactions, or conducting analysis, subject to confidentiality obligations.
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition. You will be notified of any such transfer.
  • Affiliates: We may share information with our affiliates, who are required to honour this Privacy Policy.

Legal Compliance: We may disclose Personal Data if required by law, court order, or in response to valid requests from public authorities, or where necessary to protect the rights, property, or safety of the Company, our users, or the public.

With Your Consent: We may disclose Personal Data for any other purpose with your explicit prior consent.

5. Data Retention

The Company will retain your Personal Data only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law. Usage Data is generally retained for a shorter period unless required for security, service improvement, or legal purposes.

6. Security of Your Data

The security of your Personal Data is important to us. We implement commercially reasonable technical and organisational measures, including AES-256 encryption, TLS 1.3, and VAPT-compliant infrastructure to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights with respect to your Personal Data:

  • The right to access and review the Personal Data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your Personal Data, subject to applicable legal obligations.
  • The right to opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us at info@tradelab.in.
  • We will respond to your request within a reasonable timeframe and in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

8. International Data Transfers

Your Personal Data may be processed and stored at locations outside your state, province, or country. Where such transfers occur, the Company will take all reasonably necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy. By using the Service, you consent to such transfers.

9. Children’s Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personally identifiable information from minors. If you believe a minor has provided us with Personal Data without appropriate consent, please contact us immediately at info@tradelab.in. We will take steps to remove such data upon verification.

10. Links to Third-Party Websites

Our Website may contain links to third-party websites not operated or controlled by the Company. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites. We strongly advise you to review the Privacy Policy of every external website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Policy on this page. The ‘Last Updated’ date at the top of this document will reflect the most recent revision. Continued use of the Service after any revisions become effective constitutes your acceptance of the updated Policy.

12. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of competent courts in India.

13. Contact — Privacy Policy

For any questions regarding this Privacy Policy or your personal data, please contact us at info@tradelab.in.

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